Terms and Conditions
Preferences / Special Instructions
We recommend that you state your preferences while booking your service. You can do so either online or over the phone to ensure that you’re completely satisfied with your home’s level of clean.
By logging your needs prior to your service date, you allow us to enhance your cleaning experience.
The safety of our employees is extremely important. To decrease the risk of injury to employees, we are unable to: move heavy objects, flip mattresses, etc. We are unable to clean up vomit, blood, urine or excrement.
Additionally, our employees have the right to refuse service if evidence of pests and/ or rodents is found. This includes and is not limited to cockroaches, rats/mice, maggots, bed bugs, etc.
We do not accept clients who bully or harass our employees. By enlisting our services, you agree that you will not directly or indirectly make any derogatory or offensive statements to Quick Cleaning employees.
If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.
- We cannot move furniture over 15 lbs.
- We do not climb higher than a 2-step ladder but will try to reach a visible place with an extension duster.
- If an area in the home is considered or has the potential to be considered a biohazard, the area will not be cleaned. This includes and is not limited to emptying/cleaning cat litter boxes, human/animal excrement, mold, hoarding, etc.
House / Apartment Preparation
There is no requirement for you to “prepare” your house or apartment but it is very helpful to declutter. This will help our employees work more efficiently and it will save you money as it will take less time to clean your home.
We gladly accept MasterCard and Visa. Full payment is due 24-hours prior to your scheduled cleaning. If the full payment is not received 24-hours prior to your scheduled cleaning, your cleaning will be canceled and you will be expected to reschedule your service.
Cancellation & Lock Out/Turned Away Fee
A cancellation or lockout fee equal to half the service price will be charged to the credit card on file if service is canceled with less than 24 hours notice. This same fee is applicable if we are unable to access the home upon arrival, or we are turned away at the door.
If you aren’t completely satisfied with our services, let us know within 24-hours, and we’ll be sure to come back and make it right!
Our friendly and professional representatives are able to answer calls or emails Monday-Friday from 9am-5pm CT.