Terms and Conditions
The safety of our employees is extremely important. To decrease the risk of injury to employees, we are unable to: move heavy objects, flip mattresses, etc. We are unable to clean up vomit, blood, urine or excrement.
Additionally, our employees have the right to refuse service if evidence of pests and/ or rodents is found. This includes and is not limited to cockroaches, rats/mice, maggots, bed bugs, etc.
We do not accept clients who bully or harass our employees. By enlisting our services, you agree that you will not directly or indirectly make any derogatory or offensive statements to Quick Cleaning employees.
If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.
We provide you with a 2 hour window of arrival. If you however require a set time please specify this upon booking and our team will accomodate.
3. Service Limitations
- We cannot move furniture over 15 lbs.
- We do not climb higher than a 2-step ladder but will try to reach a visible place with an extension duster.
- If an area in the home is considered or has the potential to be considered a biohazard, the area will not be cleaned. This includes and is not limited to emptying/cleaning cat litter boxes, human/animal excrement, mold, hoarding, etc.
- We can not clean blinds or drapes.
4. House / Apartment Preparation
It is required to de-clutter your property in order to help our employees work more efficiently and it will save you money as it will take less time to clean your home. If a property is not decluttered then a deep cleaning fee will have to be added.
5. Payment Requirement
We gladly accept MasterCard and Visa. Full payment is due 24-hours prior to your scheduled cleaning. If the full payment is not received 24-hours prior to your scheduled cleaning, your cleaning will be canceled and you will be expected to reschedule your service.
6. Cancellation & Lock Out/Turned Away Fee
If you are not at home when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If our cleaning crews are unable to access your home or if our crew is turned away when they arrive (for any reason), a fee of fifty percent (50%) of the bill due for the service that would have been performed will be applied. Same applies for faulty lockboxes or wrong codes provided to our staff.
7. Service Guarantee
If you aren’t completely satisfied with our services, the client must advise us within 24 hours. Quick cleaning will assess your request and may either send the same service provider or schedule a future cleaning. No refunds or partial refunds are offered. If we are not notified the same day, there will be no action on our part moving forward.
Booking a service online will not guarantee your service for the time and date requested. Confirmation is sent via email and client is encouraged to call to confirm booking request per website.
We offer a no refund policy for service performed. Refunds will only be issued if we fail to confirm or arrive at service location. If you are not satisfied with service provided you must advise us within 24 hours after the service was provided. We can issue a re-clean by the same or different service provider. Re-cleans may be issued the same day or a future date. Re-cleans will not be issued for notifications beyond the same day of service.
If you have any irreplaceable, collectable or expensive objects, we ask that these items be secured or put away in order to avoid painful accidents.
11. Repairs & Damages
Quick Cleaning is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the home as a result of our cleaning service, we ask that you notify Quick Cleaning within 24 hours after service. If notification is made past the 24 hours time period, we reserve the right to deny compensation. Accidents do happen. If we are responsible for damages to your home or items in your home, we will let you know as soon as possible the day of the cleaning. We make every attempt to repair, replace or pay for any items that we have damaged.
We will not assume liability for pre-existing damages, faulty installations, scratches, dings in windows, paint, furniture, floors, walls, etc. or items not secured in a proper manner (e.g. heavy pictures hanging from thumbtacks, not anchored properly to walls). Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by the homeowner.
All surfaces (e.g. marble, granite, hardwood floors, etc.) are assumed to be sealed and ready to be cleaned without causing harm/damage when common cleaners are used.
Because our costs of doing business rise annually we reserve the option to adjust our cleaning fees on an annual basis. We give as much notice as possible whenever this happens. Please understand we take very seriously how any increases affect our customers and do so only when there is no other option.
13. Solicitation of Staff
We invest time, money, energy and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally. The client understands and agrees to a $2,500 fee should the client hire any of Quick Cleaning employees while they are employed by the company or within three years following the employee’s last day as an employee of Quick Cleaning.