Clean Commerce, Happy Customers
The internet has changed shopping habits and, with it, rendered the old methods useless. Clean commerce, happy customers. On the one hand, there is e-commerce as an essential complement (and even a substitute) for physical commerce. On the other, there are the different types of impact of cleanliness in commerce.
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What is a satisfied customer?
A satisfied customer is a person who, after choosing and paying for a product or service, feels comfortable with his purchase and considers that it has satisfied a certain need or desire.
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In addition, a good indicator of customer satisfaction is whether or not the customer becomes a brand promoter. Also, this is not a minor fact, since 72% of consumers say they will share a positive experience with a brand with more than 6 other people.
Why is customer experience important?
First, satisfied customer experiences are profitable. In fact, 84% of companies that work to improve customer experience report higher revenues. In addition, if you’re not sure why customer experience is important, keep in mind that 72% of companies say improving it is their top priority
Finally, How do you foster satisfied customer experiences?
Deliver on your brand promise
Bring value to the customer