How To Handle Bad Airbnb Reviews
Don't take it personal
Now, this applies to every single review or opinion out there. When it comes to something that isn’t directly about you, do not take it personally. Remember, they are making a review about your property, not you. Some hosts tend to get a bit sad and they comment as if the review were for them. Avoid this. As hosts, everyone is walking on thin ice trying to achieve that 5-start status. Try to keep yourself afloat by answering in a nice way. That is one of the best ways how to handle bad Airbnb reviews. It pays to be patient and it pays really well.
Acknowledge and address the issue
Once your head is cool as a host, it is time to handle the problem. The first thing you have to do is acknowledge the issue. Never blame another thing. No. Acknowledge it and let the guests know that you are aware of every single thing in the complaint. Now, once you’ve done that, you can start the apologizing process. It is important that you show guests that you are sorry and you will be addressing the issue. Showing that you are communicative and active on forums will really boost you as a host. So, always be there for guests. In good and bad situations.